Comcast filters out particular web TV channel: how can I find someone in Comcast who can fix it?
I am trying to watch mms://bcast.tvr.by/video . It works on any other network: in the library, on AT&T DSL, but not in Comcast. And I have Comcast cable at home.
I called them many times, didn’t have a good luck finding technical support person who can solve the problem. Answers are like: I can’t watch it either here, so it’s the website problem. Or: when I type just the host part — bcast.tvr.by — it tell me under construction, so it’s a website problem.
Is there a special phone number where I can find the knowledgeable technical support person? How to deal with this? Or maybe dumping Comcast is the best option? But there is no other cable internet provider here where I live.
To GTB:
No, it’s not a subscription based website. It’s a free TV channel.
It is pretty much a certainty that if the specific site is active on other carriers but not active on Com Cast, it is being blocked at Com Cast for some reason. Com Cast people themselves tell you they cannot see it at their location so the issue is not a failure to dispatch the site to you.
Com Cast may offer what it beleives are suitable alternatives and they just do not wish to offer another service. Remember they pay a subscription fee to some items, and web sites that provide TV is often one with subscription fees.
This puts you into a situation where you either live with the Com Cast service or do without since you have no alternative.
It is pretty much a certainty that if the specific site is active on other carriers but not active on Com Cast, it is being blocked at Com Cast for some reason. Com Cast people themselves tell you they cannot see it at their location so the issue is not a failure to dispatch the site to you.
Com Cast may offer what it beleives are suitable alternatives and they just do not wish to offer another service. Remember they pay a subscription fee to some items, and web sites that provide TV is often one with subscription fees.
This puts you into a situation where you either live with the Com Cast service or do without since you have no alternative.
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Comment by GTB — May 25, 2010 @ 2:16 am